Retirement Village Manager of the Year wins by ‘Miles’

Jessica Miles, Village Manager of Renaissance Retirement Village in Cleveland, Queensland, took out the annual national award which showcases the important role played by retirement living and seniors housing operations in providing affordable, age-appropriate housing and vibrant social and community services for senior Australians.

LASA Chief Executive Officer (CEO) Sean Rooney says the award promotes and recognises excellence across the diverse and dynamic fields of endeavour in the retirement living industry.

“This award celebrates the passion and achievements of of Village Manager Jessica Miles who continually maintains high standards in customer service, sales and marketing, complaints and dispute resolution and robust operational management processes across the retirement community she manages,” he says.

“Jessica’s nomination particularly impressed the judges with the Renaissance Residents Committee also commending her for her clear, prompt and fair decision making, effective communication skills, and not having had a single complaint made about her actions or decisions in her period as manager.

“Jessica’s leadership has created the positive, wonderful and vibrant community that Renaissance Retirement Village enjoys today.”

Mr Rooney also congratulated joint runners up Jessica Madden, Manor Operations Manager De Paul Manor Estate (Southport, Queensland), and Genevieve Lee-Carroll, Village Coordinator Leederville Gardens Estate (Leederville, Western Australia) for their outstanding contributions not only to the retirement industry, but to the lives of the older Australians they care for.